I’ve just booked train tickets online. A word of advice is always think carefully before hand about your journey. Are you travelling in advance? Yes, then you are probably ok to get them delivered to your house. What if you are travelling in a few days? Well you probably don’t want to risk getting them posted. So make sure you do this thinking before pressing accept or face the £10.00 admin charge!
If, like me, you do press accept and then realise your error call them up and make a fuss. They will tell you the tickets are non-refundable, and that there is a £10.00 admin charge for cancellation. Make a fuss, speak to a manager, eventually someone will not have time to speak to you and give you what you want.
Of course, you should then not make the same mistake again.